Telephone Courtesy and Customer Service

Price excluding Tablet will be N$6 500.00

Note: Including a Tablet the price will be N$8 500.00

Target

• PA, Administrators, Receptionists, Secretaries, Personal Assistants and Telesales Personnel

Duration

• 5 days

Course objectives:

Participants will have the following opportunities:

• To identify key components of an effective telephone voice;
• To practice business telephone courtesy and techniques;
• To develop listening and oral-communication skills that focus on telephone communication; &
• To develop ways to handle difficult situations that can occur in telephone conversations.