Professionalism in the Office: (Emotional Intelligence, Telephone Etiquette & Customer Service)

From September 23, 2024 08:00 until September 27, 2024 17:00

At Harold Pupkewitz Graduate School of Business (HP-GSB)

shortcourses@nust.na

(+264) 61 207 2877

https://hpgsb.nust.na/

Categories: Short Courses

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Price excluding Tablet will be N$6 500.00

Note: Including a Tablet the price will be N$8 500.00

Duration: 5 days

Method of Presentation/Facilitation:

Formal lectures are filled in by small and large group discussions, facilitation sessions, case studies, quizzes, questionnaires, practical exercises & presentations by the participants.

In many instances the limited time frame of the course does not allow for in-depth discussions. In such cases the facilitator usually makes it quite clear that participants are more than welcome to discuss “unsolved” issues during breaks or after the course with her.