Professionalism in the Office: (Emotional Intelligence, Telephone Etiquette & Customer Service)

Price excluding Tablet will be N$6 500.00

Note: Including a Tablet the price will be N$8 500.00

Duration: 5 days

Method of Presentation/Facilitation:

Formal lectures are filled in by small and large group discussions, facilitation sessions, case studies, quizzes, questionnaires, practical exercises & presentations by the participants.

In many instances the limited time frame of the course does not allow for in-depth discussions. In such cases the facilitator usually makes it quite clear that participants are more than welcome to discuss “unsolved” issues during breaks or after the course with her.