Responsive support
We aim to respond to emails and enquiries within 24 hours on business days, answer calls promptly and resolve issues efficiently.
OUR COMMITMENT TO YOU
Customer
Service Charter
People first.
Excellence in every interaction.
Professionalism, respect and a supportive learning environment — for our students, faculty, staff and stakeholders.
WHAT YOU CAN EXPECT
Service with care.
Standards with purpose.
Our charter puts HP-GSB’s values into practice and guides how we support you, listen to you and improve our service.
Respect & professionalism
Expect open communication and a supportive environment that places students and stakeholders at the centre of our service.
Confidentiality
Our charter commits us to treating the information you share with the utmost confidentiality.
Continuous improvement
Your feedback informs regular reviews and helps us improve our services and processes.
THE VALUES BEHIND OUR SERVICE
IntegrityStakeholder-CentricityDiversityExcellenceSustainable Leadership
CLARITY AT EVERY STEP
Your questions.
Our commitments.
Learn how the charter supports student success, organisational leadership and constructive engagement.
Request the full charter ↗About Us
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What is the HP-GSB Customer Service Charter?
The Customer Service Charter outlines our commitment to providing exceptional service to our students, faculty, staff, and stakeholders.
What are the core values reflected in the Charter?
Our Charter is guided by values of integrity, stakeholder centricity, diversity, excellence, and sustainable leadership.
What service standards can I expect from HP-GSB?
We aim to respond to emails and inquiries within 24 hours on business days, promptly answer phone calls, and resolve issues efficiently.
How can I provide feedback or suggestions related to the Charter?
We encourage you to share your thoughts through surveys, direct communication, or feedback forms available on our website.
Is my personal information handled confidentially under the Charter?
Yes, all information shared with HP-GSB is treated with the utmost confidentiality, in compliance with privacy laws and regulations.
Where can I find more detailed information about the Charter?
Contact hpgsb@nust.na to request the full Customer Service Charter.
How does the Charter support student success and organizational leadership?
The Charter ensures a student-centric approach and fosters an environment of open communication, professionalism, and respect.
Who should I contact for further inquiries about the Charter?
For any questions or assistance, please reach out to us via email at hpgsb@nust.na or call us at +264 61 207 2038.
How often is the Charter reviewed and updated?
We conduct regular reviews and assessments based on feedback received to continuously enhance our services and processes.
What can I expect from HP-GSB regarding continuous improvement initiatives?
Your feedback plays a crucial role in shaping our ongoing efforts to improve service delivery and uphold high standards of excellence.
We Value Your Feedback Your insights are vital to our continuous improvement. We encourage you to share your thoughts and suggestions, shaping a brighter future for leadership and business education together.
WE VALUE YOUR FEEDBACK
Help us make
your experience better.
Share a suggestion, ask a question or discuss a service concern with the HP-GSB team. Your insights help shape our next steps.
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