Telephone Courtesy and Customer Service

From April 22, 2024 08:00 until April 26, 2024 17:00
Categories: Short Courses
Hits: 861

Price excluding Tablet will be N$6 500.00

Note: Including a Tablet the price will be N$8 500.00


  • PA, Administrators, Receptionists, Secretaries, Personal Assistants and Telesales Personnel


  • 5 days

Course objectives:

Participants will have the following opportunities:

  • To identify key components of an effective telephone voice;
  • To practice business telephone courtesy and techniques;
  • To develop listening and oral-communication skills that focus on telephone communication; &
  • To develop ways to handle difficult situations that can occur in telephone conversations.

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Private Bag 13388, Windhoek, Namibia
A: No 13, Jackson Kaujeua Street, Windhoek West, Windhoek, Namibia
P: +264-61-207-2038
F: +264-61-207-9038

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