Private Bag 13388, Windhoek, Namibia
A: No 13, Jackson Kaujeua Street, Windhoek West, Windhoek, Namibia
P: +264-61-207-2038
F: +264-61-207-9038
E: hpgsb@nust.na
Telephone Courtesy and Customer Service
From
April 22, 2024 08:00
until
April 26, 2024 17:00
(+264) 61 207 2877
Price excluding Tablet will be N$6 500.00
Note: Including a Tablet the price will be N$8 500.00
Target
- PA, Administrators, Receptionists, Secretaries, Personal Assistants and Telesales Personnel
Duration
- 5 days
Course objectives:
Participants will have the following opportunities:
- To identify key components of an effective telephone voice;
- To practice business telephone courtesy and techniques;
- To develop listening and oral-communication skills that focus on telephone communication; &
- To develop ways to handle difficult situations that can occur in telephone conversations.